FAQ

We specialise in comprehensive spill management solutions including absorbent granules & powder, absorbent pads & rolls, absorbent socks, drain protection, drum bunds & spill pallets, spill kits, spill trays, and workplace safety signs. Our products are designed for industrial and commercial environments.

Yes, we offer specialised absorbents for different spill types including oils, chemicals, and universal absorbents. Our product descriptions clearly indicate each item’s suitability. For complex requirements, we recommend our spill kits which contain tailored combinations of absorbents.

Absorbent granules are ideal for quick liquid absorption over large areas, pads work well for contained spills or ongoing drip control, while socks are perfect for creating barriers or encircling spills. Many facilities use all three as part of a complete spill response strategy.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your financial information remains protected.

There’s no minimum order value, but orders over £50 qualify for our free economy shipping option. This makes bulk orders of items like absorbent pads or drum bunds particularly cost-effective.

Yes, all orders automatically receive a VAT-compliant invoice that will be emailed to you with your order confirmation. For specific invoice requirements, please contact us at [email protected] before placing your order.

We offer two reliable shipping methods:
1. Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (recommended for urgent orders)
2. Free Economy Shipping: Via EMS for orders over £50, delivered in 15-25 business days after dispatch (ideal for non-urgent bulk orders)

We process orders within 1-2 business days. Popular items like absorbent socks, spill pallets, and wet floor signs are typically dispatched same-day when ordered before 2pm GMT.

We ship globally to most countries, excluding some Asian and remote regions. During checkout, our system will automatically confirm if we can deliver to your location. For specific inquiries, please contact our customer service team.

You’ll receive shipping confirmation with tracking details via email once your order is dispatched. Both our standard and economy services include tracking capabilities so you can monitor your shipment’s progress.

We offer a 15-day return policy from the date of receipt. If any product doesn’t meet your expectations, simply contact our UK-based customer service team at [email protected] to initiate the return process. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

In the rare event of damaged goods, please contact us immediately with photos of the damage. We’ll arrange for replacement items to be shipped at no additional cost once we’ve processed your claim.

Once we receive your returned items, refunds are typically processed within 5 business days. The time for the refund to appear in your account depends on your payment provider, usually taking 3-5 additional business days.

No, you can checkout as a guest. However, creating an account allows you to track orders more easily, save your preferences, and speeds up future purchases – particularly useful for facilities managers who regularly reorder spill control supplies.

Our team has extensive knowledge of spill containment solutions. For advice on product selection or usage, email [email protected] with details of your specific requirements and we’ll provide expert recommendations tailored to your workplace needs.

For urgent requirements, select our standard shipping option during checkout and contact us immediately at [email protected] or call our Plymouth office. We’ll prioritise your order and may be able to arrange expedited delivery in critical situations.