At Spill Safe Shop (“we”, “us”, or “our”), operating at spillsafekit.com, we are committed to protecting the privacy and security of our industrial and commercial customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our spill control products.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Identification Information: Name, company name, email address, phone number, shipping/billing address, and payment details when you place an order for products like absorbent granules, spill kits, or drum bunds.
  • Transaction Information: Details about purchases of absorbent pads, spill pallets, or other safety equipment, including order history and payment amounts.
  • Technical Data: IP address, browser type, operating system, and device information to optimize our website for industrial procurement specialists.
  • Usage Data: Pages visited, time spent on site, and navigation patterns to improve our product offerings like drain protection solutions and smart liners.

2. How We Use Your Information

As a professional supplier of industrial spill containment products, we use your data for:

  • Processing orders for absorbent socks, wet floor signs, and other safety equipment
  • Providing VAT-compliant invoices and order confirmations
  • Facilitating secure payments through our PCI DSS-compliant system
  • Responding to inquiries about emergency spill control products
  • Improving our website experience for facility managers and safety officers
  • Sending service-related communications (order updates, shipping notifications)
  • Conducting business analytics to better serve our global industrial clientele

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

  • Payment Processors: To complete transactions for products like spill trays or drum storage solutions
  • Shipping Providers: To deliver your orders of absorbent powders or spill kits globally (excluding certain Asian and remote regions)
  • Legal Compliance: When required by law or to protect our rights
  • Service Providers: Trusted partners who assist with website operations, always under confidentiality agreements

We never sell your data to third parties for marketing purposes.

4. Data Storage and Security

Based at 38 Notte St, Plymouth, GB PL7T 2FB, we implement robust security measures:

  • Enterprise-grade encryption for all transactions
  • PCI DSS-compliant payment processing
  • Secure servers with restricted access
  • Regular security audits of our systems

While we take all reasonable precautions, no internet transmission is 100% secure. We retain data only as long as necessary to provide our spill control solutions and comply with legal obligations.

5. Your Rights

As a valued industrial customer, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data, subject to legal requirements
  • Object to certain processing activities
  • Withdraw consent where applicable
  • Lodge a complaint with the relevant data protection authority

To exercise these rights, contact our UK-based team at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences when ordering absorbent granules or other frequently purchased items
  • Analyze site traffic patterns to improve our product offerings
  • Facilitate the checkout process for spill control products

You can control cookies through your browser settings, though this may affect website functionality. We do not use intrusive tracking for marketing purposes.

7. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to registered users who purchase industrial absorbents and safety equipment through our shop.

8. Contact Us

For questions about this Privacy Policy or our data practices regarding spill containment products, contact:

Spill Safe Shop
Data Protection Officer
38 Notte St, Plymouth, GB PL7T 2FB
Email: [email protected]