At Spill Safe Shop, we take pride in providing high-quality spill control products to industrial and commercial customers worldwide. We stand behind our absorbents, containment solutions, and safety equipment, but understand that sometimes returns or exchanges are necessary. This policy outlines our straightforward process for returns and exchanges.

Our Return Policy

We accept returns of most unused, unopened products in their original packaging within 15 days of delivery. To be eligible for a return:

  • Items must be unused and in the same condition as received
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following products cannot be returned once opened:

  • Absorbent Granules & Powder (opened containers)
  • Absorbent Pads & Rolls (partial rolls or opened packages)
  • Smart Liners (used or opened liners)
  • Any products that have been used in spill containment situations

Return Process

Follow these simple steps to return an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return.
  2. Receive Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Return: Securely pack the items in their original packaging with the RMA number clearly visible.
  4. Ship Your Return: Send the package to our warehouse at the address provided in your RMA instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

To exchange an item for a different size or product:

  1. Follow the same return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify the replacement product
  3. Once we receive your return, we’ll process your exchange and ship the new item

Note: You will be responsible for any price difference in the exchanged item plus additional shipping costs if applicable.

Refund Information

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Spill Safe Shop Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: Product Name: [Product Name] Quantity: [Number of Items] Reason for Return: [Reason – e.g., Wrong Item, Damaged, etc.] Please provide return instructions and RMA number. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement or refund at no additional cost to you

Contact Us

For any questions about our Returns & Exchanges policy, contact our customer service team:

Email: [email protected]
Phone: [Your Customer Service Phone Number]
Business Hours: [Your Business Hours]

Note: This policy applies to all regions we ship to, excluding certain Asian and remote areas where restrictions may apply.