Shipping & Returns

At Spill Safe Shop, we are committed to providing industrial and commercial customers worldwide with high-quality spill control products and exceptional service. Our comprehensive shipping and returns policy ensures a smooth experience from order placement to delivery, and if needed, through the returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

• Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
• Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Returns & Exchanges Policy

We stand behind our absorbents, containment solutions, and safety equipment, but understand that sometimes returns or exchanges are necessary. Our straightforward process ensures your satisfaction.

Our Return Policy

We accept returns of most unused, unopened products in their original packaging within 15 days of delivery. To be eligible:

• Items must be unused and in the same condition as received
• Original packaging must be intact
• Proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following products cannot be returned once opened:

• Absorbent Granules & Powder (opened containers)
• Absorbent Pads & Rolls (partial rolls or opened packages)
• Smart Liners (used or opened liners)
• Any products used in spill containment situations

Return Process

Follow these simple steps to return an item:

1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Include your order number and product details.
2. Receive Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and return instructions.
3. Package Your Return: Securely pack the items in their original packaging with the RMA number clearly visible.
4. Ship Your Return: Send the package to our warehouse at:
   
   Spill Safe Shop
   38 Notte St
   Plymouth, GB PL7T 2FB

   Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

To exchange an item for a different size or product:

1. Follow the same return process above
2. Clearly indicate in your email that you’re requesting an exchange and specify the replacement product
3. Once we receive your return, we’ll process your exchange and ship the new item

Note: You will be responsible for any price difference in the exchanged item plus additional shipping costs if applicable.

Refund Information

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved:

• Timing: Refunds are processed within 5-7 business days
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

• Contact us immediately at [email protected]
• Include photos of the damaged item or incorrect product
• We’ll arrange for a replacement or refund at no additional cost to you

Contact Us

For any questions about our Shipping & Returns policy, contact our customer service team:

• Email: [email protected]
• Phone: [Your Customer Service Phone Number]
• Business Hours: [Your Business Hours]