Welcome to Spill Safe Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.spillsafekit.com and all purchases made through it. By accessing our site or placing an order, you agree to these terms in full.
1. General Information
Spill Safe Shop is a UK-based provider of high-quality spill control products for industrial and commercial customers worldwide. Our product range includes absorbent granules & powder, absorbent pads & rolls, spill kits, containment solutions, and workplace safety equipment.
2. User Obligations and Responsibilities
2.1 Account Registration
When creating an account or placing an order, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized account activity
2.2 Prohibited Activities
You must not:
- Use our products for unlawful purposes
- Resell our products without authorization
- Attempt to reverse-engineer or copy our products
- Use our website in any way that may damage, disable, or impair it
3. Products and Services
3.1 Product Descriptions
We make every effort to accurately display our industrial spill control products, including:
- Absorbent Granules & Powder for liquid containment
- Absorbent Pads & Rolls for workplace spills
- Spill Kits for emergency response
- Drum Bunds & Spill Pallets for storage safety
- Other workplace safety solutions
However, we cannot guarantee that product colors or specifications are perfectly accurate due to screen variations.
3.2 Intended Use
Our products are designed for industrial and commercial spill control applications. Users are responsible for:
- Selecting appropriate products for their specific needs
- Following all manufacturer instructions and safety guidelines
- Complying with local regulations regarding spill control and workplace safety
4. Ordering and Payment
4.1 Order Process
All orders are subject to availability and our acceptance. We reserve the right to refuse any order.
4.2 Pricing
Prices are shown in GBP and exclude VAT where applicable. We may adjust prices due to market conditions but will honor the price at time of order confirmation.
4.3 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Payment is processed at time of order. For security, we do not store payment details.
4.4 Order Processing
Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive an email confirmation with tracking information.
5. Shipping and Delivery
5.1 Shipping Options
We offer two shipping methods:
- Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: For orders over £50, via EMS with delivery in 15-25 business days after dispatch
5.2 Delivery Areas
We ship worldwide except to certain Asian and remote areas where restrictions apply. Delivery times are estimates and may vary due to customs processing.
5.3 Delivery Issues
You must inspect goods upon delivery and report any damage within 48 hours to [email protected] with photographic evidence.
6. Returns and Refunds
6.1 Return Policy
We accept returns of most unused, unopened products in original packaging within 15 days of delivery. Proof of purchase is required.
6.2 Non-Returnable Items
For health and safety reasons, we cannot accept returns of:
- Opened absorbent granules & powder
- Partial rolls or opened absorbent pads
- Used smart liners
- Products used in spill containment situations
6.3 Return Process
To return an item:
- Contact us within 15 days of receipt
- Obtain a Return Merchandise Authorization (RMA) number
- Package items securely with RMA visible
- Ship to: Spill Safe Shop, 38 Notte St, Plymouth, GB PL7T 2FB
Return shipping is at customer’s expense unless due to our error.
6.4 Refunds
Approved refunds are processed within 5-7 business days to original payment method. Original shipping fees are non-refundable unless due to our error.
7. Intellectual Property
All content on our website, including product designs, text, graphics, and logos, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.
8. Liability Limitations
8.1 Product Liability
While our spill control products meet high quality standards, we are not liable for:
- Improper use of products
- Failure to follow safety guidelines
- Consequential damages from product use
8.2 Website Use
We strive to keep our website available and accurate, but we are not liable for:
- Temporary unavailability
- Technical errors beyond our control
- Content accuracy from third-party links
8.3 Maximum Liability
Our total liability for any claim related to these terms or your orders shall not exceed the purchase price of the products in question.
9. Governing Law
These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms
We may update these terms periodically. The current version will always be posted on our website with the effective date.
11. Contact Information
For questions about these Terms and Conditions, please contact:
Spill Safe Shop
38 Notte St, Plymouth, GB PL7T 2FB
Email: [email protected]
Phone: [Your Customer Service Phone Number]